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Restart the custo diagnostic service and check the logs.
In case of problems with the SQL server certificate (you will see error messages like "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target." in the custo diagnostic server log) and if it is acceptable for the customer's IT security (e.g. because the MS SQL server is on the same server as the custo dianostic server) you may configure as well a not encrypted DB connection:
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