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The evaluation center has sent back the evaluation in custo diagnostic, the sender's server has even picked it up, but it has not arrived on the sender side. Verify in this case the version of custo diagnostic. In case the evaluation center uses practice software both the sender and the evaluation center will need at least custo diagnostic version 5.3.4 (or higher 5.3.x version) or at least version 5.4.1.
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