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I have copied the public URL of the evaluation center to my browser, but the test web page ("web viewer - coming soon") does not open.
Verify the network of the computer you are using.
Are you connected to the practice network? Or even using the web browser of the custo diagnostic server? Be aware that in this case the IP network routing will not work as the DynDNS URL provides the DNS name of the external router or firewall of the practice. Please use a client connected to the internet via another internet connection (e.g. via the smart phone browser) to check if the evaluation center is reachable from the internet. If the check via the internet still should fail please verify the firewall / router settings of the connection to the internet.
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The practice software may have created a second patient. Verify the spelling of the name and the birthday. Use then the extended search to localize the evaluation.
Consider starting custo diagnostic in general with the extended search and always check for the relevant evaluation.
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In most cases the reason is that during the setup of the channel, that the status of the data transfer is set to something else then unregistered on the evaluation center side. Once the channel has been registered the status should be "Online Austausch", which normally gets changed automatically by the system. However in some cases this may not happen automatically. Another reason may be that not all relevant fields of the doctor on the evaluation center side are filled out: Especially fields like first name, last name and email address should be filled out.
The setup of the channel has worked fine and also the functional test of the channel was very well, but no evaluations get transferred
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