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In case you use a proxy server (only then):
Open the "Configure custo diagnostic server" -Programm program and stop the custo diagnostic server service in the general "General" tab:
Then go to the "Java" tab:
Enter the following lines:
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Most important tor custo secure is the definition of the HTTPs proxy. In case the proxy requires user authentication as well you may add as well:
-Dhttp.proxyUser=<Benutzername><user name>-Dhttp.proxyPassword=<Passwort><password>-Dhttps.proxyUser=<Benutzername><user name>-Dhttps.proxyPassword=<Passwort><password>
Afterwards go back to the general tab and start the service again.
Certificate trust
The custo diagnostic service server (sending practice as well as evaluation center) must trust the certificates of the custo secure AWS service. In most cases this will be the case by default. However, in some cases this may not be the case with an error like the one below:
Log on the server computer where the custo diagnostic server service is installed installed:.
Open the management console "Computer Certificates" and navigate there to the "Trusted Root Certificates" store. Make sure that a current web browser which uses the operating system certificate store is installed: Microsoft Edge or Google Chrome are known browsers for that. Open the 2 URLs there:https://api.secure.customed.de
https://secureproduction.s3.eu-central-1.amazonaws.comcertificate "Amazon Root CA 1" is present.
If not you have to download the certificate "Amazon Root CA 1" (File: "AmazonRootCA1.cer", Distinguished Name: "CN=Amazon Root CA 1,O=Amazon,C=US") from here: https://www.amazontrust.com/repository/.
Than you have to import the downloaded certificate to the "Trusted Root Certificates" store. You can right click on the certificate file and select "Import" or import the certificate in the certificate store management tool as well.
Afterwards reboot the operating system of the servercomputer.
Evaluation center setup
Evaluation center account
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On top of logical things like name, address and contact data, the field to not take over the doctor's data of the sending practice should be checked: Otherwise, the doctor's info will be overwritten by the sending practice at the first sync.
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In the custo secure admin service you can as well see the last server contact point in time of the relevant custo diagnostic server, its version, the comments for telemetry field content and pending files. Check if the status is plausible. Please note that by re-regisering registering the evaluation center or the sending practice custo secure may create a new record - so check twice if you monitor the right record.
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