Troubleshooting

Delete a CmAct License from CodeMeter Control Center

If an installed CodeMeter CmAct License goes defective and cannot be updatet successfully its necessary to delete this license from the license container (CodeMeter software) from this computer.

The Problem is that the license cannot be deleted directly from the CodeMeter Control Center. You have to delete the license via command line instruction.

1. Open the CodeMeter Control Center and find the appropriate (to be deleted) CmAct license. Remember the serial number of this license.
   
   
2. Open a command prompt window (cmd.exe)
   Its a good idea to open the command prompt window with administration rights (Right mouse clickt → "run as Administrator")
   
   
3. Change the active folder to the bin-Directory of the installed CodeMeter software. The CodeMeter software is normally installed in "C:\Program Files (x86)\CodeMeter\Runtime".
   (Command: cd "\Program Files (x86)\CodeMeter\Runtime\bin")
   
   
4. Enter the instruction:
   "cmu32.exe --delete-cmact-license --serial xxxxx-xxxxxx"
   Please replace the xxxxx-xxxxxx with the real serial number you found in the CodeMeter Control Center.
   Press Enter.